Refund Policy

This Refund Policy (the "Policy") sets out the circumstances under which refunds may be granted for Humanizer.app Services and the procedures for refund requests.

1. Payment Model

The Service operates on a subscription-based payment model, under which users pay a recurring fee for access to the Service's premium features for a specified billing period.

2. Non-Refundable Fees

Except as expressly provided in this Policy or as required by applicable law, all subscription fees are non-refundable.

In particular, the following do not constitute valid grounds for a refund:

• Failure to use the Service or inactivity during a billing period. Upon activation of a subscription, you are granted access to the applicable paid features regardless of actual usage.
• Partial use of a billing period following cancellation. Access to paid features continues until the conclusion of the current billing period, after which your account reverts to the Free Plan.

If you no longer wish to use the Service, you are responsible for canceling your subscription in a timely manner prior to the next renewal date.

3. Subscription Cancellation

You may cancel your subscription at any time through your account settings or by contacting our support team. Cancellation will take effect at the end of the current billing period. You will retain access to paid features until that date, after which your account will revert to the Free Plan.

Cancellation of a subscription does not automatically entitle you to a refund of any fees paid for the current or prior billing periods.

4. Eligible Refund Requests

Where required by applicable law, a refund may be granted. Refund requests must be submitted within six (6) months of the original transaction date.

To submit a refund request, please contact our Support Team at support@humanizer.app.

5. Refund Processing

Upon approval of a refund request, the Company will endeavor to process the refund within three (3) business days of confirmation. Refunds will be issued exclusively to the original payment method used for the purchase and cannot be redirected to an alternative payment method or account.

Please note that the Company is not responsible for any bank fees, transfer delays, or other issues arising from the processing of refunds by third-party payment providers or financial institutions. Refund timelines may vary depending on the policies of the relevant payment provider and card network, and are beyond the Company's control once initiated.

6. Chargebacks

A chargeback occurs when you dispute a transaction directly with your payment provider, which may initiate a reversal of the payment. In the event of a chargeback or payment dispute, the Company reserves the right to suspend access to your account pending resolution.

You agree to be responsible for any fees, penalties, or costs incurred by the Company as a result of chargebacks or other payment disputes initiated by you or on your behalf.

We encourage you to contact our Support Team in the first instance to resolve any billing concerns before initiating a chargeback with your payment provider.

7. Expired Account

In case your last activity on the Website as of the last payment date is for more than 180 (one hundred eighty) days, your account will be considered expired and get deleted. Along with your account or profile, all personal data processed by the Company will be erased.

8. Account Deletion

You may request to delete your account at any time through your account settings. Please note that account deletion does not entitle you to a refund.

Following a deletion request, your account will be placed in a temporary deactivation state for 14 (fourteen) days. During this period, you may reactivate your account. If you have any remaining balance or credits, you must contact Support within this period.

If your account is suspended or terminated due to a violation of our policies, you will not be entitled to any refund or compensation for unused Services, content, or data associated with your account.

Account deletion is permanent. If you wish to use the Service again, you will need to create a new account.

9. Payment Services

We use third-party payment providers to process transactions. All payments are secured using industry-standard encryption technologies.

We do not collect, store, or process your payment card information. Such information is handled exclusively by our payment service providers.

10. Data You Provide to Us

You acknowledge that any billing information you provide (including payment card details) is processed solely by our third-party payment providers.

The Company shall not be responsible for any failure of such providers to adequately protect your information. Payment processing is subject to the terms, conditions, and privacy policies of the relevant payment providers.

We reserve the right to change payment providers at any time. In such cases, your payment information may be securely transferred to another provider using appropriate encryption technologies (such as SSL or equivalent).

For more information on how we process personal data, please refer to our Privacy Policy.

11. Contact Info

If you have any questions regarding this Policy or wish to submit a refund request, please contact us at:

SKILLHUB FZCO, IFZA Business Park, DDP, PO Box 342001, Dubai, United Arab Emirates

Email: support@humanizer.app